We know that PPE is important and incomplete orders are not only inconvenient – they can have a serious impact on work sites, preventing people from doing their jobs.

When our customers open their Leedsafe orders we think they should receive exactly what they were expecting. That’s why we introduced our Zero Back Orders standard. In fact, we even measure our Zero Backs Order standard every day. Our aim is for 100% Zero Back Orders and we’re currently tracking at 99.7%.

Leedsafe Lollies Bag

So how does it work? Well, if our customers put in an order and one of the items they have asked for is out of stock, we’ll do our absolute best to find it for them, without delaying their order. If we have to buy it elsewhere, we will. If it’s a product we know nobody else is likely to stock – then we may offer an upgrade to the nearest equivalent item.

Whatever we do, we help our customers find a solution when something they need is out of stock. It’s all part of our renowned customer service. We aim to get orders out in full, on time, every time. So, the only surprise you might find in a Leedsafe order is a gift bag of lollies.