Fast Delivery and Friendly Service Keeps The Customer Happy
Plastics manufacturer, Marley, have four sites across the country and over 400 staff. They need a regular, fast and efficient supply of personal protective equipment (PPE) and hi-vis clothing. That’s why they made the change to Leedsafe.
Marley’s Health and Safety Executive Facilitator, Leanne Smith, explains. “We weren’t happy with our previous supplier and after making contact with Peter Etchells at Leedsafe we trialled an order with delivery at our Auckland site and as a result received a far superior service”. Following that successful trial Marley now use Leedsafe for all their PPE needs from hi-vis vests and jackets to safety equipment.
Leanne and other staff responsible for purchasing PPE items really appreciate the simple online ordering system and the fast delivery, with items generally received the next day says Leanne. But they also find it helpful to be informed on the rare occasions when something is not readily available. This information is indicated on the website when they are ordering and so they can see at a glance if they will have to wait for something or not and can make their purchasing decisions and plan accordingly.
But as well as a smooth and easy ordering process, the team at Marley also echo the sentiments of so many Leedsafe customers when it comes to the friendly and personal customer service. “The support received from Lucy is excellent” says Leanne “And any queries are dealt with in a positive and timely manner”.
When asked what she would say to other businesses considering Leedsafe as their PPE supplier Leanne sums it up in a nutshell “I would recommend Leedsafe. In my 15 years as a HSE professional I simply haven’t found another business that can match their service and delivery standards”.
